Professor David Kim receives 2024 Gold Shield Faculty Prize
The annual award honors a mid-career faculty member with a distinguished record of teaching, research and service.
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The annual award honors a mid-career faculty member with a distinguished record of teaching, research and service.
'It’s quicker to fly to Disneyland Paris than to walk between Orlando’s most iconic landmarks'
Article - Guest Satisfaction in the Lodging Industry Bounces Back for a Second Straight Year, ACSI Data Shows - Satisfaction across airlines, lodging, car rentals, and online travel agencies climbs again, returning to prepandemic levels, according to the American Customer Satisfaction Index (ACSI) Travel Study 2023-2024. The airline industry stands out, hitting an all-time customer satisfaction high of 77 after a second straight 1% year-over year improvement.
If last year’s industrywide customer satisfaction improvement pointed to the travel industry returning to normal, then this year’s marks confirm it: Travel is back!
ANN ARBOR, Mich., April 23, 2024--Customer satisfaction improves across airlines, lodging, car rentals, and online travel agencies, according to The ACSI Travel Study 2023-2024.