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Royal Mail's parent company achieved its best Christmas for fours years in 2023, but its boss has warned the postal service is not sustainable in its current form.
Decline in letter sending leaves postal service with 'unsustainable' level of business
Our annual round-up of all the big news stories from the past 12 months – March.
Nearly half of households have experienced Royal Mail delays in the past 12 months, a Telegraph survey has found.