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Very upset about what happened. he feels badly. the incident completely took him by surprise. he has all the requisite training. he's taser certified. and if you've watched the video, you know he was quite shocked when his gun went off. >> reporter: now, eric harris would later die after being shot. i can tell you there's a lot of conversation in this community just about what exactly happened. also the fact that bates has donated cars and money to the sheriff's department over the years. so people are wondering why he was out there in an operation just like this one, michaela. >> ryan thanks ...

Director tom fuentes. thank you. harry, we start with the obvious. cops out of control? >> no. we've seen a couple instances in the last year here i wouldn't say out of control. we have millions and millions of interactions with police officers every year. and this is only about four or five different problems that we've had. >> now, tom fuentes, numbers bear out what harry just said. there's like 69 million contacts with people. and i have all these stats and graphs show excessive force is about at most about 1.5% and that it's down over the years. but then when we see these cases and we see ...