director tom fuentes. thank you. harry, we start with the obvious. cops out of control? >> no. we've seen a couple instances in the last year here i wouldn't say out of control. we have millions and millions of interactions with police officers every year. and this is only about four or five different problems that we've had. >> now, tom fuentes, numbers bear out what harry just said. there's like 69 million contacts with people. and i have all these stats and graphs show excessive force is about at most about 1.5% and that it's down over the years. but then when we see these cases and we see that often police forces try to excuse the behavior it does feed the suspicion that there's a culture of excess. how do you see it? >> well i see, chris, that several of these incidents have been blown so far out of proportion as to be ridiculous. and what the bottom line is with many of these is individuals failing to comply with a lawful