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Mr. neighbors identified that there are big problems. among the key finders, the 14-day scheduling period is arbitrary and has helped to fuel the misconduct, that the entire va needs to be restructured and reformed in large part because it lacks transparency and accountability. and finally, alex, the technology is really outdated. it calls for serious upgrades in technology. among the other solutions, the department needs to strengthen its management and reporting structures and that it needs to increase accountability and transparency. this final one i'll mentioned, alex, the tone at the top ...

Mental illness problem checked into a hospital in 2003, was not evaluated by a psychiatrist until 2011. an eight-year delay before this mental illness patient was evaluated. the va determined no harm in that case. it just goes on and on. according to the office of special counsel, they say the va routinely suggest all the problems that you mentioned really are not affecting care. the osc simply says that is not possible and the va needs to address this issue immediately. >> so what's next? the special counsel i assume is still investigating. >> what the office of special counsel is still sugge...

Yesterday afternoon and i told him again if we don't receive all the information we requested in the subpoena that was issued now over three weeks ago that we're going to proceed to federal court to force va to comply with that subpoena. >> in the meantime you still have these wait times and problems. i'm all for getting to the bottom of the scandal but i guess i'm more to getting to the bottom of helping these guys out right now. how can we crunch down their wait times and make sure someone is looking after them? >> va needs to do what they already had the statutory authority to do but yet be...

Forward. >> that's exactly what they were saying. so when we look ahead here as far as leadership, we know that sloan gibson is taking over this post. who would you like to see in the job? >> we know sloan pretty well. he is an army ranger, a paratrooper and has got a business background. he is new at va but we're optimistic and we're standing by to support him. we want to see a transformation agent. somebody who can be a turn around artist. they have got to change the entire image and they have got to restore confidence. right now it's shattered. and the president has got to back him up. and ...

Veterans with post-traumatic stress and mental health issues and improving care for our women veterans and at the same time he reduced veterans homelessness and helped more than 1 million veterans, service members and families pursue their education under the post- 9/11 g.i. bill so rick's commitment to our veterans is unquestioned. his service to our country is e e exemplary. i am grateful for his service as are many veterans across the country. he worked hard to investigate and identify the problems with access to care but as he told me this morning, the va needs new leadership to address th...