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Jenna: it is an interesting point you bring up, bret, because outrage is rampant over this issue and it is certainly bipartisan but a solution has yet to really emerge. a plan to figure out what to do for these veterans of the president just mentioned there, he wants to make sure those waiting to see a doctor get to see one but we're still waiting for a way to do that wherever, a veteran is in this country. so how does that get fixed? >> i think that's a great question. i there will probably be some kind of a voucher if someone can not be seen they probably get a voucher to be seen outside of ...

Pointing to systemic issues in the va system, noting in phoenix, 1,700 veterans were never put on a waiting list and were likely lost or forgotten. as for the white house, an official cautions the president's loyalty only goes so far. the president stood by health secretary kathleen sebelius because officials were confident that the obamacare website could be fixed. the white house is not so sure about shinseki's ability to repair the damage at the va. john and christine? >> jim acosta, thank you. this is at the same time more democrats are calling for a larger investigation, including congres...

Resignation after healthcare.gov failed. i feel like there's scapegoating happening here. the dysfunction within the department is deep and widespread. is lopping off the head of it really the best step to take going forward here? what i'm asking is there a political reason for removing him other than going straight to the problem? >> the distractions that rick refers to are in part political. he needs to be -- at this stage what i want is somebody at the va who is not spending time outside of solving problems for the veterans. i want somebody who is spending every minute of every day figuring...

Discipline and focus. those are things that sloan has. they are then going to be broader issues we'll have to tackle. the information systems inside the vha. those are probably going to have to be changed. that will cost money and take time. i think they're going to have to be some changes in the culture within the vha because as i said, they're providing very good service. medical treatment to our veterans when they get into the system. but they don't have apparently the state of the art operations that you would want to see for example in a major medical center or hospital. now keep in mind ...

Times are right now and how are we going to bring those wait times down in certain facilities where wait times are too long? if we need more money, how much more money do we need to ask from congress? and how am i going to make sure congress delivers on that additional funding? that's what i want somebody at the va focused on. not how are they getting second-guessed and speculation about their futures and so forth and so on and that's what rick agreed to as well. with respect to secretary sebelius, i thought it would be a distraction to replace somebody at dhhs at a time when we were trying to...