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Has surfaced and the cause of this attention is one that we can start tackling right away and without completely transforming the system. we can immediately make progress. we'll have longer term issues that we will have to take care of. my first step is everybody who is out there waiting, get them an appointment. if we need more doctors, let's figure out how we can get doctors in there to make sure they get the help they need. what i want to make sure of then is that even if it's still patchwork, how do we make sure that there's no slippage between someone making a phone call and getting an ap...

Demand put on the va system after 13 years of war and the organizational capacity the va currently has to meet that demand. the va faces an acute shortage of doctors amid a swelling patient population, has been trying to fill 400 vacancies for primary doctors, doctors who are paid less serving the v.a. than they are in private practice. so this scandal is going to continue. we're going it find out about more problems because it appears the system is completely overrun. and replacing general shinseki is not going to change that. in fact, in a moment of wisdom none other than speaker of the hous...

The problem. that's why you saw him lay out a series of steps. i would expect that secretary shinseki is going to have a more whole some report to give to the president when he delivers -- supposed to deliver today preliminary results of an internal review into the va system. certainly president obama is going to get a lot more details than we got from secretary shinseki in that speech. we'll have to wait and see if that's enough for president obama. i can tell you that he has been inclined to give general shinseki a lot of support. last weekend speaking to reporters, the president said no one...

Requires focus. those are things sha sloane has. there are then going to be some broader issues we'll have to tackle. the information systems inside of the vha. those are probably going to have to be changed. that will cost some money. that will take some time and have to be implemented. i think there will have to be some changes in the culture within the vha because as i said, they're providing very good service, medical treatment to our veterans when they get in the system but they don't have apparently the state of the art operations that you would want to see, for example, in a major medic...

To it happened on his watch. and that's definitely true. >> doctor, you are saying we have a problem. i would say that's true. we have three problems. veterans waiting. then we have falsified records or lies about them waiting. third the question of whether the va system is accountable at all. you going public, basically, blowing the whistle is what seems to have moved this a lot more than, what should have been done internally to begin with. i want to give you a chance to respond to this. last night's house committee hearing. you were specifically mentioned by congressman, mike kaufman in dis...