AI chatbot startup Kea landed deal with Domino's to automate phone ordering
Missed phone orders can cost a restaurant 20% to 50% in annual revenue. Domino's, Papa John's, and Five Guys are testing AI-powered chatbots for phone orders. Silicon Valley-based Kea, founded in 2018 by CEO Adam Ahmad, has raised $17.8 million from VCs. The way consumers order fast food has vastly changed over the last few years. Restaurant brands like McDonald's and Taco Bell have modernized stores with kiosks and digital menu boards in drive-thru lanes to meet consumer demand for speed, convenience, and personalization. Meanwhile, companies like Starbucks and Panera Bread have revolution...
Source: businessinsider.com