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We are entering "the most interesting" phase in our AI evolution as we start to underestimate what it can and will do, according to the keynote presentation at this week's GOED Exchange.
We are entering "the most interesting" phase in our AI evolution as we start to underestimate what it can and will do, according to the keynote presentation at this week's GOED Exchange.
This is an important topic that every CEO, business owner, leader, manager, and supervisor must understand. When it comes to customer service and customer experience (CX), there is a difference between perception and reality.
Many companies want to be customer-centric and create a great CX. They decide to do so, introduce the idea to the employees, yet a year later, nothing has changed.
Just in time for Black Friday, Cyber Monday and the gift-giving holidays, I want to share with you my favorite business books from 40-plus that I read this year.