8x8, Verint Join Forces for Workforce Management
8x8, Verint Join Forces for Workforce Management Customer service is lacking; the ups-and-downs of the call center carousel is nauseating to say the least. The contact center requires an all hands on deck approach. This complicated symphony of people, processes and technology requires efficiency, precision and a proactive approach to operations. Verint and 8x8 announced a partnership introducing the integration of cloud workforce management and cloud contact center applications with a leading cloud communications platform. “Joining forces with Verint (News - Alert) enables us to further ex...
Source: workforcemanagementtoday.com