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Top News In Virtual Agent Today - Breaking & Trending Today

Five9, Inc.: Five9 Recognized as an Innovation and Growth Leader in the Latin American Cloud Contact Center Market by Frost & Sullivan - Vimarsana News

Five9, Inc.: Five9 Recognized as an Innovation and Growth Leader in the Latin American Cloud Contact Center Market by Frost & Sullivan

Five9 is growing at a rapid rate in Latin America, and its practical AI and automation solutions have placed it high on the innovation scale. Five9, Inc. (NASDAQ: FIVN), a leading provider of the

Officeworks takes ServiceNow across its IT, HR and facilities ops - Vimarsana News

Officeworks takes ServiceNow across its IT, HR and facilities ops

As part of a broader "big investment in IT".

Tokio Marine enhances call centre capability with AmiVoice Thai's Virtual Agent solution - Vimarsana News

Tokio Marine enhances call centre capability with AmiVoice Thai's Virtual Agent solution

Tokio Marine Life Insurance (Thailand) PCL. (TMLTH) on September 30, 2021, announced its partnership with AmiVoice Thai (AmiVoice), a subsidiary of Advanced Media of Japan with extensive experience in speech recognition and AI technology.

Tokio Marine enhances call center capability with AmiVoice Thai's Virtual - Vimarsana News

Tokio Marine enhances call center capability with AmiVoice Thai's Virtual

Tokio Marine Life Insurance (Thailand) PCL. ("TMLTH") announced their partnership with AmiVoice Thai

Source: ryt9.com
'It makes a huge difference to customer experience': the rise of the chatbot | Let's workflow it - Vimarsana News

'It makes a huge difference to customer experience': the rise of the chatbot | Let's workflow it

Chatbots are getting better at helping customers with specific inquiries, leaving agents free to deal with more complex requests, writes Duncan Jeffries