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Mandatory breach reporting bill on deck, lawmakers say -- FCW

Congress could be poised to require companies to report hacks in the wake of the massive breach linked to vulnerabilities on SolarWinds IT management software. ....

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FCW Insider: March 1 -- FCW

Quick Hits
Nancy Norton formally retired as head of the
Defense Information Systems Agency and command of Joint Forces Headquarters-Department of Defense Information Network. Air Force Lt. Gen.
Robert Skinner, took over as her successor at a ceremony held Feb. 26. One thing Skinner is inheriting as new DISA director is the Defense Department s Cloud Computing Program Office, recently added to the DISA portfolio.
A revision to a broad agency announcement from the
Defense Advanced Research Projects Agency will allow firms that are majority owned by private equity firm to participate in Small Business Innovation Research and Small Business Technology Transfer opportunities, Washington Technology reports. ....

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Accelerating digital transformation: the CIO role and why it's important -- FCW

By Dave Powner

Cybersecurity. Supply chains. Archaic legacy systems. High-risk acquisitions. Outdated infrastructure. The federal government faces significant challenges when it comes to delivering secure information technology operations and mission outcomes.
As the new administration begins to implement its policies, the leadership of the federal chief information officer and agency CIOs will be critical for delivering better business results and building trust with citizens.
The Federal Information Technology and Acquisition Reform Act (FITARA), passed in 2014, increasingly brought more visibility to the CIO role and helped achieve considerable savings by eliminating inefficient and duplicative infrastructure and business systems.
Take for example data center optimization: Agencies have reported nearly $5 billion of cost savings on this initiative alone. This past year, agency CIOs have dealt with the federal response to the pandemic, demonstrating treme ....

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How to improve health IT -- FCW

The past year has called unprecedented attention to public health systems and their underlying data, but federal agencies struggles with health IT long predate the COVID-19 pandemic. ....

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Improving the citizen experience one phone call at a time -- FCW

By Tom McNeal

Businesses know the high cost of an underwhelming customer experience. Organizations engaged in commerce have invested in applications and platforms that provide frictionless, secure customer experiences online or via phone enabling businesses to build and retain loyalty and to protect sales and growth prospects. In turn, consumers have been conditioned to expect a high level of service in a wide range of interactions, including those with government agencies.
Fortifying trust in government systems
Government agencies can take a page from the private sector playbook, and the timing is critical. Earlier this year, the Pew Research Center reported that trust in the federal government was near historic lows, while other surveys reported greater faith in commercial brands than in government. One way to begin reversing the trend is for government agencies to improve the citizen experience by restoring confidence in a primary mode of interaction: the p ....

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