Lessons from Disney Leadership Programs at Northern Arizona University (NAU) a Great Learning Experience: Cockerell Leadership Academy and NAU HRM Faculty Partnership
The next generation of college graduates will face an ever-changing environment in all aspects of the service industries it serves. Equipping students with experiential learning activities is important for them to respond to the demands of the various consumers. Disney Magic, as some refer to the leadership development programs offered at Disney Operations, is built on the concepts to help deliver great customer services in real-world time.
Source: hospitalitynet.org
