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With many different ways to deliver video content and viewers skipping to the next channel at the slightest quality issue, broadcasters want high-tech monitoring and troubleshooting solutions to keep their viewers engaged. Over-the-top (OTT) television, ATSC 3.0 and an avalanche of FAST channels have vastly complicated the quality of service (QOS) and quality of experience […]
Vendors are enriching their quality of service and quality of experience offerings to appeal to broadcasters, for whom sub-par viewing experiences are not an option. Above: Anupama Anantharaman, vice president of product management at Interra Systems, at the 2022 NAB Show with the Orion real-time monitor dashboard for QOS (Photo by Jennifer Pallanich).
New York, May 10, 2022 (GLOBE NEWSWIRE) -- Reportlinker.com announces the release of the report "Global and China Automotive Emergency Call (eCall) Sy
Toronto, Ontario (PRWEB) March 30, 2022 -- March 28, 2022 – Toronto, Canada – Videolinq today announced that users of its video streaming service can now live
PHOTO: Shutterstock AI and machine learning are coming of age, and 2021 is set to become the year that AI dominates the customer service call center, by providing real-time feedback, predictive analytics, and in-depth analysis. AI is enhancing the customer experience while improving the lives of call center employees. This article will look at the ways that AI is changing the game when it comes to call center dynamics. Interactive Voice Response (IVR) in the Call Center Most of us are familiar with IVR when calling customer service centers, and have found them to be annoying, time-consuming,...