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How to Build a Team of Talented Citizen Developers

Skilled citizen developers don’t just suddenly appear. They require training and encouragement.

Dinesh varadharajanWayne butterfieldCitizen development turns software novices into creatorsOri bendetCitizen development turns software novices intoMicrosoft brings generativeManaging expectations

Brazilian Firms Put Customer Experience Front and Center

Enterprises in Brazil are increasingly recognizing the connection between happy employees and satisfied customers, ISG Provider Lens™ report says .

Pluris midiaWayne butterfieldJan erik aaseMedia cx servicesCustomer experience servicesDebt collection servicesInformation services group nasdaqDigital solutionsInformation services groupProvider lens researchDigital operationsHybrid working solutionsSocial mediaDebt collectionHome agentRising star

Brazilian Firms Put Customer Experience Front and Center

Brazilian Firms Put Customer Experience Front and Center
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Wayne butterfieldJan erik aaseDigital solutionsProvider lens research

U S Firms Embrace Providers of Contact Center Automation

Partner engagements are increasing as enterprises aggressively adopt AI, analytics, cloud migration, ISG Provider Lens™ report says .

Wayne butterfieldJan erik aaseInformation services group nasdaqContact centerInformation services groupCustomer experience servicesMedia cx servicesProvider lens researchFocal pointsDigital operationsHybrid working solutionsSocial mediaTech mahindraRising starsLens archetype

Providers Lift Global Wave of Contact Center Modernization

Firms seek help with automation, expert skills as outstanding customer experience becomes essential to business success, ISG Provider Lens™ report says .

Jan erik aaseWayne butterfieldMedia cx servicesInformation services group nasdaqContact centerInformation services groupCustomer experience servicesProvider lens researchFocal pointsDigital operationsHybrid working solutionsSocial mediaTech mahindraRising starRising starsLens archetype

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