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Information Services Group, Inc.: Customer Experience Takes Center Stage at European Firms

Enterprises seek new contact center technologies and services to meet growing expectations and rising stakes for company reputation, ISG Provider Lens report says Enterprises across Europe and the ....

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Information Services Group, Inc.: European Contact Centers Meet Challenges via the Cloud

Companies keep improving customer experience with new technologies and services as work modes and consumer expectations change, ISG Provider Lens report says A growing number of enterprises in ....

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European Contact Centers Meet Challenges via the Cloud

LONDON A growing number of enterprises in Europe are achieving improved customer engagement through cloud contact centers as consumer behavior, work modes and relevant technologies evolve, according to a new research report published today by Information Services Group ( ISG ) (Nasdaq: III ), a leading global technology research and advisory firm ....

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Companies Hire Partners for Contact Center Modernization

Companies Hire Partners for Contact Center Modernization
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Why Scaling Automation Is Such a Challenge

Enterprises are starting to look at AI-backed automation as a strategic, enterprise-wide process, but IT leaders must learn how to scale. ....

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