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Leading collaboration technology provider reveals what it claims is a unique functionality that can deliver a fully integrated UCaaS, CCaaS and CPaaS portfolio to improve customer experience.
Digital communications technology company Cisco has announced updates to its web conferencing platform Webex's CX (customer experience) portfolio, aimed at helping businesses deliver a connected, personalized, and omnichannel customer experience. “Digital-first consumers now demand a more responsive and personalized experience from the brands they love,” said Jeetu Patel, executive vice president and general manager of
Cisco’s contact center-as-a-service platform has been given the same audio intelligence and AI capabilities that users have come to expect fro...
Cisco Systems is addressing the next stage of hybrid work by building in more security and manageability into its popular Webex platform.
At the 2022 WebexOne event, Cisco announces a slew of new innovations, including a brand-new whiteboarding app and audio watermarking to better protect in-meeting conversations