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The Breakdown: It May Not Seem Obvious, But AI is Already Rewiring Global CX

Published: May 8, 2023

CX providers find themselves in a mad scramble to properly understand and implement generative AI tech to their platforms. How are they progressing?

Source: nearshoreamericas.com

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Joe ProcopioPhilipk DickMonti Becker KellyWebhelp Becker KellyUs Census BureauGoldman SachsBecker KellyGlobal AccountsNearshore AmericasIsaac Asimov

There Is Little to Applaud in Recent CX Mega-Mergers

Published: May 2, 2023

The recent mega mergers in CX will consolidate the market power of players that were already very dominant in the first place. Is there market risk?

Source: nearshoreamericas.com

Related Topics:

United StatesAsia PacificMonti Becker KellyBob DechantWebhelp Becker KellyBob DechatSharang SharmaPartner At Everest GroupOrganization For Economic CooperationUs Justice DepartmentEverest GroupNorth AmericaEconomic CooperationFederal Trade CommissionAntitrust DivisionBecker Kelly