Customer Satisfaction with Airlines Soars, While Hotels Hit Worst Mark in More Than a Decade, ACSI Data Show
Press Release28 April 2021 Customer Satisfaction with Airlines Soars, While Hotels Hit Worst Mark in More Than a Decade, ACSI Data Show share this article 1 min When the COVID-19 pandemic hit the United States, travel industries were among the first businesses to take the brunt of the global crisis—and no segment was spared. Advertisements ®) Travel Report 2020-2021, only airlines keep customer satisfaction moving in a positive direction. The car rental industry holds steady, yet guest satisfaction for hotels heads south, as almost every major chain experiences ACSI losse...
Source: hospitalitynet.org