While security was by far the biggest complaint for customers, VPNs also caused some other headaches. Reliability for data recovery came in second, with 45% of respondents identifying it as an issue. The cost of the VPN equipment, its performance, and its manageability were all problems for users. DH2i concluded the survey in summer 2020. Complaints about performance would likely have increased as people continued working from home, placing more stress on office VPN equipment. Security is also likely to have become an even greater concern during the pandemic. Even before the COVID-19 outbreak...