Detailed text transcripts for TV channel - CNN - 20170414:07:32:00
And really it's you know it's kind of like they were troez terrorized frankly we've all been terrorized because we have a system under tremendous stress. it's it's -- the planes are all full. there is tremendous on the crews to push back on time. they are -- their work rules are are difficult. the pay is low. and there is very little knowledge or forethought for the paying customer. it's about pushing tin. that's the term they use, pushing the tin and the customers gets lost. >> miles, attorneys for the passenger say that he suffered a concussion. he had a broken nose, lost teeth and injuries ...