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Red Hat Looks to BU to Advance Hybrid Cloud Research


During its online Red Hat Summit this week, Red Hat announced it is donating software valued at $551 million to Boston University (BU) to advance open source software development and hybrid cloud computing. 
The software contribution is the largest Red Hat has ever made to any single institution, said Hugh Brock, director of research for Red Hat. “The BU relationship is unique,” he said.
Red Hat is also renewing an existing collaborative research and development initiative for five years that is valued at $20 million. The partnership is rooted in a Massachusetts Green High Performance Computing Center (MGHPCC) initiative that includes BU, Harvard University, and the University of Massachusetts. The ultimate goal is to build a hybrid cloud computing environment based on high-performance computing (HPC) platforms that could be accessed as a cloud service by researchers anywhere in the world, said Brock. ....

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ServiceNow Plays Starring Role in Dream for Microsoft Teams


ServiceNow and Microsoft have expanded their joint efforts to make Microsoft Teams the primary mechanism for end users to engage with IT-related services.
Rather than requiring end users to learn how to navigate help and service desk applications, the goal now is to make it simple to request a service from within Microsoft Teams, notes Matt Schvimmer, senior vice president and general manager for IT service management, IT business management and DevOps business units at ServiceNow. “The objective is to not force the employee to engage in an unnatural way,” he notes.
As part of that goal, ServiceNow has now made available integrations that enable IT services and human resources agents to resolve issues directly within Microsoft Teams. Agents, for example, can invite an employee to a Teams video call directly from a live chat to quickly understand and resolve an issue. ....

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