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publicist/rabbi/shvin publicist/rabbi/shrink. you have to listen. you have to be strong. you have to understand where they're at. some families want to go and hide. some families want to get out there and talk about what they went through. we've seen roxana green, christina taylor-green's mother on a number of shows talking, trying to be empathetic, but she's also working towards solution. and i think that's hugely important. take what's in the heart and put it out to the world. >> i think you're right. people are feeling this almost any other way than a tragedy we've experienced in this country. but i still get a lot of e-mails from people asking me what's it-t like. it's very difficult to put into words. you just got here. and i'm wondering what your visceral reaction has been? >> i'm trying to keep from crying. i really am. we just saw a couple minutes ago. i see the parents with their