How to reset PS4 DualShock controller Charlotte Edwards, Digital Technology and Science Reporter 17:24, 25 May 2021 Updated: 17:25, 25 May 2021 IF you're having trouble with your PS4 DualShock controller you might need to reset it. Resetting can solve general malfunction issues and only involves a few steps. 2 How to reset PS4 DualShock controller First, you'll need to turn off your PlayStation 4. Then, turn your DualShock controller over and look for the reset button. It's a small hole to the left of a screw that's near the L2 button. You'll need to press down on the button inside the small ...