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Future. >> i think sometimes people feel uncomfortable, sort of i imposed upon you the first time and i don't want to write you back again. but that is the important part. >> it is actually -- if you care about the person who's actually helping if you want to make it a win-win where you're getting something and they're getting something, you really need to follow back up again. >> absolutely agree. so good to see you, heidi. >> thank you for having me. this week's your biz selfie comes from jim fitzgerald up on a roof there who owns titan roof cleaning. they have been cleaning roofs, gutters...

Uncomfortable. sort of i imposed first time to? you and now don't want to write you back again, but that is the important part. >> oh, no. it is actually. if you care about the person you're herring, a win-win you and they are getting something you really need to follow back up again. >> agree. so good to see you, heidi. thank you. congratulations on your book. >> thank. this week's your biz selfie comes from jim fitzgerald up on a roof who owns titan roof and pressure cleaning in jupiter, florida. around 20 years cleaning roofs, gutters, pools and when needed removing graffiti. a dirty job ...

[laughter] steve: oh, that's it? very nicely done. >> so, in this look, sell it like serhant. have you tips for average person, you don't have to be in real estate but whatever you were doing in life. you have to know your motivation. >> yes. steve: what does that mean. >> that means going into every conversation and every client meeting with an understanding of what you want to get out of it right? so most sales people, whether they are selling shoes or sporting goods or selling pencils they are either too pushy because they are pushing for the sale or they are just tour guides. hey, this is ...

Present "your business" on msnbc. hi everyone. i'm jj ramberg and welcome to "your business," the show dedicated to giving you tips and advice to help your small business grow. can a nail salon chain become the next starbucks? well the founders behind a boston-based company say it will. they have modeled their business after the coffee giant and hope their brant becomes equally ambiguous. it started with a challenge. >> tall cappuccino. >> what's out there that is still starbuckable? because that's pretty damn cool.

American express open is here to help. that's why we're proud to present your business on msnbc. ♪ hi there everyone. i'm jj ramberg and welcome to "your business," the show dedicated to giving you tips and advice to help your small business grow. entrepreneurial work spaces have come a long way from the original concept of a cheap desk, internet access and a business address. these members only hubs are popping up all over the country now. helping start-ups get their businesses off the ground faster than ever by offering education and mentorship and a community. now, even big businesses w...