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Symphony, a leading market infrastructure and technology company, is partnering with Google to improve bank and investment firm voice analytics with the use of AI.
Utilising Google Cloud’s Vertex AI platform, Symphony aims to enhance its Cloud9 voice product with speech-to-text fine-tuning and natural language processing features
Symphony, a markets infrastructure and technology firm, has joined forces with Google to bolster its voice analytics offering
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Symphony, the markets infrastructure and tech firm, is teaming up with Google to ramp up its voice analytics offering to banks and investment firms, executives told Reuters, as regulators get tough on communications compliance. The U.S. Securities and Exchange Commission has imposed more than $2 billion in fines for missteps in this space, largely linked to the failure to track or record business-related text messages sent over unauthorised platforms during COVID-19 lockdowns. As the sector-wide crackdown on messages and emails reaches a climax, financial firms are now bracing for possible p...