Contractors can seem like a great solution for small-to-medium businesses. On the face of it, they provide fewer outgoings, greater flexibility and less management. They don’t need extensive training, and they’re generally happy to get on with the job with a minimum amount of fuss. After a year of unpredictability, what’s not to like? Unfortunately, there’s a problem with this approach. Although contractors might mean less risk in the short term, the hands-off strategy comes with a huge long-term risk that could do serious damage to your business, in the form of reduced quality con...