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SINGAPORE - A generous helping of technological innovation has put an end to the long slow-moving queues of hungry diners at eatery chain Greendot. The firm used to struggle to manage the numbers, especially during peak hours as customers who wanted bento or non-bento orders joined the same line. But help from the Service Industry Transformation Programme allowed Greendot to transform its customer service experience and redesign job roles. It now uses a mobile ordering platform so customers can simply order from their tables. This has allowed the firm to reduce two man hours a day spent on taking orders and improve service delivery time by over 50 per cent. ....