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SINGAPORE - A generous helping of technological innovation has put an end to the long slow-moving queues of hungry diners at eatery chain Greendot.
The firm used to struggle to manage the numbers, especially during peak hours as customers who wanted bento or non-bento orders joined the same line.
But help from the Service Industry Transformation Programme allowed Greendot to transform its customer service experience and redesign job roles.
It now uses a mobile ordering platform so customers can simply order from their tables.
This has allowed the firm to reduce two man hours a day spent on taking orders and improve service delivery time by over 50 per cent. ....

Fu Yong Hong , Service Industry Transformation Programme , Singapore Productivity Centre , Workforce Singapore , Budget 2021 , Ministry Of Manpower , ஃபூ யோங் ஹாங் , சேவை தொழில் மாற்றம் ப்ரோக்ராம் , சிங்கப்பூர் ப்ரோடுக்டிவிடீ மையம் , தொழிலாளர்கள் சிங்கப்பூர் , அமைச்சகம் ஆஃப் மனித சக்தி ,