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Operators set to save over $10.5BN with AI-assisted customer support


| 19 January 2021
Triple play operators are having to weaponise customer care in order to keep a hold on their revenues, according to analyst firm Rethink TV.
Traditional business support offerings are not up to the job, which has given rise to a new breed of vendors, focused on improving QoS and customer experiences with household-level analytics.
Rethink TV has grouped these vendors under a new umbrella term, Customer Journey Management (CJM), and forecasts that this market will grow to $24.6 billion by 2026 – across the broadband and pay-TV segments. Through the forecast period, this is predicted to save operators $10.5 billion in churning revenues, as high-level granular analytics allow operators to improve their QoS at a household level. ....

Asia Pacific , Fibre Construction , Customer Journey Management , Customer Support , Rethink Tv , Triple Play Operators , Pay Tv , Revenue Churn , ஆசியா பெஸிஃபிக் , ஃபைபர் கட்டுமானம் , வாடிக்கையாளர் பயணம் மேலாண்மை , வாடிக்கையாளர் ஆதரவு , மறுபரிசீலனை செய்யுங்கள் தொலைக்காட்சி , மூன்று விளையாடு ஆபரேட்டர்கள் , செலுத்த தொலைக்காட்சி , வருவாய் சலிப்பு ,

CityFibre and PQMS expand network construction training partnership


| 18 December 2020
UK fibre broadband network provider CityFibre has extended its partnership with training specialist PQMS to support its three-year recruitment and training programme to create up to 10,000 jobs constructing full fibre networks across the UK.
PQMS, which currently provides specialised training for CityFibre’s build partner’s operatives in Coventry, will now launch new programmes across two additional sites in Bury and Pulborough. Courses include Streetworks (NRSWA) and accredited Physical Infrastructure Access (PIA), which equip trainees to deliver both new-build networks as well as using BT Openreach’s ducts and poles.
To ensure the delivery of its £4 billion Gigabit City Investment Programme, CityFibre is supporting its build partners to grow their businesses with long-term contracts for whole-town or whole-city deployments. In addition, it is providing recruitment and training programmes through partners like PQMS to help ensure ....

West Sussex , United Kingdom , Richard Thorpe , Gigabit City Investment Programme , Hexatronic Group , Fibre Construction , Physical Infrastructure Access , Liam Minehane , மேற்கு சசெக்ஸ் , ஒன்றுபட்டது கிஂக்டம் , ரிச்சர்ட் தோர்ப் , கிகாபிட் நகரம் முதலீடு ப்ரோக்ராம் , ஃபைபர் கட்டுமானம் , உடல் உள்கட்டமைப்பு நுழைவு ,