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No Jitter Roll: Collaboration Device, UCC Platform, CX AI Updates


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This week we share announcements around desktop and room-based collaboration devices; UCC, contact center, and videoconferencing platform updates; and an acquisition.
 
Avaya Upgrades Device Portfolio
Avaya this week unveiled a redesign for its Vantage K155 desktop collaboration device, as well as a conference phone and huddle room cameras. Details are as follow:
 
Vantage K155 – With an eye on work-from-home employees, Avaya has redesigned this device with a horizontal touchscreen and physical keypad to complement its use with the company’s Spaces workstream collaboration platform. In addition, the device features a high-definition (HD) camera, wideband audio, a wireless connection, and a new capability that allows for content, meeting participants, or both to shift to a larger screen based on meeting dynamics, Avaya said. As is new for two out of three Vantage devices (K155 and K175), the K155 offers an integration ....

Todd Carothers , Avaya Omnisound , Brian Beutler , Google Dialogflow , Service Analytics , Contact Center , Google Play , Apple App , Amazon Alexa , Microsoft Teams , Teams Integration , Direct Routing , Toconnect Basic , Microsoft Outlook , Googleg Suite , Google Workspace , Toconnect Standard Plus , Visual Dial Plan Editor , Lastpass Teams , Basic Events , Gotowebinar Lite , Toconnect Premium Plus , Contact Boosts , Time Interaction Guidance , Agent Hub , Facebook Messenger ,

TPx Integrates Enterprise Voice with Microsoft Teams to Empower Work Anywhere


TPx Integrates Enterprise Voice with Microsoft Teams to Empower Work Anywhere
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TPx Integrates Enterprise Voice with Microsoft Teams to Empower Work Anywhere
“Uniquely, the UCx-Teams Integration is engineered to work 24/7 even if Teams experiences an outage. TPx can reroute inbound calls outside of Teams through our geo-redundant network to keep calls connected.”
LOS ANGELES (PRWEB)
January 19, 2021
TPx, a nationwide premier managed services provider delivering award-winning managed IT, security, unified communications and connectivity, announced today that it now offers enterprise voice service for Microsoft Teams through an integration with its UCx unified communications as a service (UCaaS) platform.
“The use of collaboration applications like Microsoft Teams has skyrocketed to enable remote work during the pandemic. We’re making them work better for businesses by ....

Cisco Webex , Jamie Minner , Tpx Ucx , Tpx Communications , Microsoft Office , Integrates Enterprise Voice , Microsoft Teams , Empower Work , Teams Integration , Vice President , Microsoft Partner , Managed Connectivity , Press Release , ஜேமி மின்னேர் , மைக்ரோசாஃப்ட் அலுவலகம் , மைக்ரோசாஃப்ட் அணிகள் , அதிகாரம் வேலை , அணிகள் ஒருங்கிணைப்பு , துணை ப்ரெஸிடெஂட் , மைக்ரோசாஃப்ட் கூட்டாளர் , நிர்வகிக்கப்பட்டது இணைப்பு , ப்ரெஸ் வெளியீடு ,