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IRDAI Imposes Rs3 Lakh Penalty on Max Life Insurance and Rs5 Lakh on IFFCO Tokio General Insurance

IRDAI Imposes Rs3 Lakh Penalty on Max Life Insurance and Rs5 Lakh on IFFCO Tokio General Insurance
Moneylife Digital Team
30 April 2021
The Insurance Regulatory and Development Authority of India (IRDAI) imposed a nominal penalty of Rs3 lakh on Max Life Insurance and Rs5 lakh on IFFCO Tokio General Insurance Co Ltd for violating corporate governance and disclosure rules and violations of provisions of its guidelines on Motor Insurance Service Provider (MISP), respectively.

According to IRDAI, the company did not disclose related party transactions with Analjit Singh group companies such as Max Skill First Ltd.

“Max Life did not disclose the details of payments made to the Max Skill First in the half-yearly outsourcing returns filed with the Authority for the financial years 2015-16 and 2016-17 in violation of Clause 11.2 of IRDA Outsourcing Guidelines, 2011,” the insurance regulator said. ....

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Max Life enhances contactless services for customers, redefines its after-sales experience

Max Life Insurance Company Ltd ( Max Life / Company ), has strengthened its commitment to customers by introducing digital servicing initiatives that have helped bring greater agility, innovation and customer delight amidst the pandemic.
In the last six months, Max Life has introduced a range of digital initiatives that are completely contactless and paperless, across most of its channels including the company s branch offices.
The company has overhauled the majority of the physical servicing touchpoints to digital and enabled more options of self-serve on its website.
The company also built an OTP authentication workflow which has eliminated the need for physical servicing forms in many work steams. ....

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