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Frontier Airlines Bets Big on Ultra-Low Fares


Frontier Airlines Bets Big on Ultra-Low Fares
Frontier Airlines’ handling of pandemic-related flight cancellations triggered outrage and spurred appeals for reform. Yet the Denver-based airline expects increasing demand for what it calls “Low Fares Done Right.” Will passengers who believe they were defrauded return to the ultra-low-cost airline?Kelly Bastone •  
By late March of last year, Darcy Lundstrom knew she wouldn’t be boarding any of the flights she’d booked for April and May. The girlfriend getaway to Las Vegas, the vacation with her daughter to Orlando, Florida, and the visit with family in Fargo, North Dakota, all seemed pointless and risky once the COVID-19 pandemic had closed tourist attractions and public health officials preached the gospel of isolation. ....

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Press Release: Powered by its people, Delta earns J.D. Power No. 1 airline


Following a year of unprecedented uncertainty, the people of Delta catapulted the airline to the No. 1 spot in the J.D. Power
2021 North America Airline Satisfaction Study. The prestigious honor represents the voice of customers who flew between July 2020 and March 2021, underscoring the professionalism, care and humanity Delta people delivered during one of the most stressful periods for travel in modern history.
“We are honored and humbled to be recognized by travelers as J.D. Power’s No. 1 airline for 2021,” said Ed Bastian, Delta CEO. “It’s particularly meaningful that this recognition came during the most challenging year in our history, when the warm hospitality provided by our people every day made the difference for our customers. As we move into the recovery, our people-first actions will continue to drive our decisions and build on the trust earned during the pandemic.” ....

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