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ACUITY by Tyto Athene & MicroAutomation Launch NG 9-1-1 Solution

ACUITY by Tyto Athene & MicroAutomation Launch NG 9-1-1 Solution
Next-Gen 911 services are essential today as we advance the landscape for emergency response communications. The call centers that deal with these challenging communications must have advanced tools and systems that improve operations, increase life-saving services, and are reliable.
In a move to provide better solutions and assist PSAPs in meeting the NENA Continuity of Operations Plan, systems integrator Tyto Athene recently announced a partnership between the company’s ACUITY by Tyto Athene offering and MicroAutomation (News - Alert). Together they have launched an NG911 solution that includes a Continuity of Operations Plan. That means it can be used as either a primary or secondary data center and protects operators from network failure and loss of access to critical information and emergency applications. ....

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Odigo Joins Google Cloud Contact Center to Expand Global Customer Base

Odigo Joins Google Cloud Contact Center to Expand Global Customer Base
CCaaS provider Odigo has officially partnered with Google (News - Alert) Cloud Contact Center, after spending two years working with Google Cloud Technology. The new partnership will help Odigo expand Google Cloud’s conversational AI products in new regions across the globe, and provide new and existing clients with a wide range of artificial intelligence solutions that are customized for their business needs.
The company plans to take advantage of Google’s AI-powered speech-to-text and text-to-speech technologies to upgrade self-service functionality for a wide range of language options for the global marketplace. The collaboration will enable Odigo customers to have access to more than 40 languages, 125 dialects, as well as new technical support and capabilities from Google’s established cloud service team. ....

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Windstream Adds Mitel's UCaaS Contact Center Solutions to Its Portfolio

Windstream Adds Mitel s UCaaS Contact Center Solutions to Its Portfolio
Increasingly, artificial intelligence (AI) is becoming the workhorse of the contact center industry. AI within the contact center not only provides faster customer service, it can also add personalization and improve the customer experience.
“Contact centers need assistance in more ways than one, and AI helps with them all,” according to customer experience solutions company Mitel (News - Alert). “In addition to real-time coaching, AI chatbots provide faster and more personalized customer service. AI virtual agents can interpret and access customer data, so they can handle more inquiries on their own, freeing up human agents to handle complex calls.” ....

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Solv Announces New COVID-19 Vaccine Scheduling and Logistics Solution

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SAN FRANCISCO, Jan. 28, 2021 /PRNewswire/ Solv, the leading digital healthcare platform for convenient care, today announced Solv for Vaccines, a scalable scheduling and logistics solution that enables hospitals, urgent care clinics and public health organizations to power high volume COVID-19 vaccination sites in every community across the country.
Solv for Vaccines Command Center
New tech solution is accelerating vaccine delivery for hospitals, clinics, and government health organizations.
The world has embarked on one of the largest mass vaccination campaigns in human history. Accelerating vaccinations is critical to saving lives and reopening the country and economy, but the initial roll out has proven that quickly vaccinating millions of people is a tough logistical challenge for healthcare organizations and their partners in the public health community. Traditional healthcare technology and EMRs were not built to ....

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Nuance Debuts 'Digital Front Door' for Patient Engagement in Healthcare

Nuance Debuts Digital Front Door for Patient Engagement in Healthcare
What is a “patient engagement virtual assistant platform”? It’s a way to use artificial intelligence (AI) to take an increasingly complex patient journey in healthcare and bring it together into a unified whole. It’s a way to anticipate that customers will use different media to interact with a healthcare organization, and that they expect those media to be unified.
Patients today are looking for the same type of digital experiences they can get as consumers in their healthcare experiences, according to the second annual Healthcare Consumer Experience Study conducted by Forrester (News - Alert) Consulting. The study is based on a survey of more than 1,500 American healthcare consumers, identifies the top trends, pain points and opportunities in the patient financial experience, including the impact of the COVID-19 pandemic. ....

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