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Goodyear Rolls Out Digital Customer Service with eGain

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SUNNYVALE, Calif., April 20, 2021 (GLOBE NEWSWIRE) eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced that The Goodyear Tire & Rubber Company (NASDAQ:GT) has deployed eGain for digital-first, omnichannel customer engagement.
True to its goal of making the tire buying process easy for consumers, Goodyear wanted to deliver a cutting-edge customer service experience through virtual assistance and multimedia chat to help seamlessly match consumers with answers to their questions. The company also wanted to control costs and enable a seamless experience for contact center agents.
After going through a rigorous vendor selection process that also included a production pilot, eGain emerged the winner over nine other vendors, based on functionality, PCI compliance, and quick value. The company s retail group has already gone live with eGain Virtual Assistant™ and eGain Advisor Desktop™. The contact center i ....

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Hypergrowth retailer automates digital shopper engagement with eGain

Hypergrowth retailer automates digital shopper engagement with eGain
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Ashu Roy , Virtual Assistant , Again Innovation , Gain Advisor Desktop , அஷு ராய் , மெய்நிகர் உதவியாளர் , ஆதாயம் கண்டுபிடிப்பு ,

eGain Corporation: Hypergrowth retailer automates digital shopper engagement with eGain

eGain Corporation: Hypergrowth retailer automates digital shopper engagement with eGain
SUNNYVALE, Calif., April 01, 2021 (GLOBE NEWSWIRE) eGain (NASDAQ: EGAN (http://www.nasdaq.com/symbol/egan)), the leading cloud platform for customer engagement automation, today announced that a fast-growing online retailer leverages eGain for digital customer engagement automation.
The multi-brand retailer was struggling to meet the soaring demand for customer service, fueled by rapid growth. True to its online business model, the company wanted to offer only digital customer service and had deployed a virtual assistant to that end. The chatbot, though, could barely do anything more than meet and greet shoppers. Moreover, the retailer was struggling with disparate channel silos, detracting from both the shopper experience and the contact center agent experience. ....

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Investegate |eGain Corporation Announcements | eGain Corporation: Hypergrowth retailer automates digital shopper engagement with eGain

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1. Obtains access to the information in a personal capacity;
2. Is not required to be regulated or supervised by a body concerned with the regulation or supervision of investment or financial services;
3. Is not currently registered or qualified as a professional securities trader or investment adviser with any national or state exchange, regulatory authority, professional association or recognised professional body;
4. Does not currently act in any capacity as an investment adviser, whether or not they have at some time been qualified to do so; ....

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eGain Corporation: Legacy IVRs Fail to Deliver Good Experiences, Underscoring Need for Digitalization

eGain Corporation: Legacy IVRs Fail to Deliver Good Experiences, Underscoring Need for Digitalization
SurveyMonkey research by eGain finds that consumers face roadblocks at every step of their journeys across IVR and agent-assisted customer service
SUNNYVALE, Calif., March 17, 2021 (GLOBE NEWSWIRE) eGain (NASDAQ: EGAN (http://www.nasdaq.com/symbol/egan)), the leading cloud platform for customer engagement automation, today announced the results of their survey on customer experiences with IVR systems. The central finding was that legacy IVRs frustrate customers due to long hold times and their inability to resolve queries. Most customers zero out to a human agent, and upon escalation, bear the burden of repeating context to the agent. Adding to their frustration are the inconsistent answers consumers get across touchpoints. ....

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