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Investegate |eGain Corporation Announcements | eGain Corporation: Hypergrowth retailer automates digital shopper engagement with eGain

A
Private Investor is a recipient of the information who meets all of the conditions set out below, the recipient:
1. Obtains access to the information in a personal capacity;
2. Is not required to be regulated or supervised by a body concerned with the regulation or supervision of investment or financial services;
3. Is not currently registered or qualified as a professional securities trader or investment adviser with any national or state exchange, regulatory authority, professional association or recognised professional body;
4. Does not currently act in any capacity as an investment adviser, whether or not they have at some time been qualified to do so; ....

United States , Ashu Roy , Michael Messner , Again Corp , Virtual Assistant , Again Innovation , Gain Advisor Desktop , Gain Virtual Assistant , Gain Superchat , Investegate Announcements , Investegate Company Announcements , Egain Corporation , Globe Newswire , Globenewswire And , ஒன்றுபட்டது மாநிலங்களில் , அஷு ராய் , ஆதாயம் கார்ப் , மெய்நிகர் உதவியாளர் , ஆதாயம் கண்டுபிடிப்பு , ஆதாயம் மெய்நிகர் உதவியாளர் , எ.கா. நிறுவனம் ,

eGain Corporation: Legacy IVRs Fail to Deliver Good Experiences, Underscoring Need for Digitalization

eGain Corporation: Legacy IVRs Fail to Deliver Good Experiences, Underscoring Need for Digitalization
SurveyMonkey research by eGain finds that consumers face roadblocks at every step of their journeys across IVR and agent-assisted customer service
SUNNYVALE, Calif., March 17, 2021 (GLOBE NEWSWIRE) eGain (NASDAQ: EGAN (http://www.nasdaq.com/symbol/egan)), the leading cloud platform for customer engagement automation, today announced the results of their survey on customer experiences with IVR systems. The central finding was that legacy IVRs frustrate customers due to long hold times and their inability to resolve queries. Most customers zero out to a human agent, and upon escalation, bear the burden of repeating context to the agent. Adding to their frustration are the inconsistent answers consumers get across touchpoints. ....

United States , Ashu Roy , Michael Messner , Sheila Mcgee Smith , Again Corp , Gain Virtual Assistant , Gain Messaging Hub , Gain Suite , Again Innovation , ஒன்றுபட்டது மாநிலங்களில் , அஷு ராய் , ஷீலா மகீ ஸ்மித் , ஆதாயம் கார்ப் , ஆதாயம் மெய்நிகர் உதவியாளர் , ஆதாயம் செய்தி அனுப்புதல் மையம் , ஆதாயம் தொகுப்பு , ஆதாயம் கண்டுபிடிப்பு ,

Investegate |eGain Corporation Announcements | eGain Corporation: Legacy IVRs Fail to Deliver Good Experiences, Underscoring Need for Digitalization

A
Private Investor is a recipient of the information who meets all of the conditions set out below, the recipient:
1. Obtains access to the information in a personal capacity;
2. Is not required to be regulated or supervised by a body concerned with the regulation or supervision of investment or financial services;
3. Is not currently registered or qualified as a professional securities trader or investment adviser with any national or state exchange, regulatory authority, professional association or recognised professional body;
4. Does not currently act in any capacity as an investment adviser, whether or not they have at some time been qualified to do so; ....

United States , Ashu Roy , Michael Messner , Sheila Mcgee Smith , Again Corp , Deliver Good Experiences , Underscoring Need , Gain Virtual Assistant , Gain Messaging Hub , Gain Suite , Again Innovation , Investegate Announcements , Investegate Company Announcements , Egain Corporation , Globe Newswire , Globenewswire And , ஒன்றுபட்டது மாநிலங்களில் , அஷு ராய் , ஷீலா மகீ ஸ்மித் , ஆதாயம் கார்ப் , வழங்க நல்ல அனுபவங்கள் , ஆதாயம் மெய்நிகர் உதவியாளர் , ஆதாயம் செய்தி அனுப்புதல் மையம் , ஆதாயம் தொகுப்பு , ஆதாயம் கண்டுபிடிப்பு , எ.கா. நிறுவனம் ,