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Cut costs in your contact center with the cloud

Cut costs in your contact center with the cloud
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MetricNet to Present Its Latest Research on the ROI of Customer Care at the 2021 ICMI Contact Center Expo

MetricNet to Present Its Latest Research on the ROI of Customer Care at the 2021 ICMI Contact Center Expo
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INCLINE VILLAGE, Nev., May 12, 2021 /PRNewswire/ MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected as a speaker for the ICMI Contact Center Expo 2021, in Dallas, TX. Mr. Rumburg has been invited to present MetricNet s latest research on the ROI of Customer Care, as well as how Contact Center Metrics can be leveraged to drive transformational change. There were hundreds of speaker proposal submissions for ICMI Contact Center Expo, making the selection process very difficult and highly competitive. ....

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What will your contact center look in throughout 2021?

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What Will Your Contact Centre Be Like Post Lockdown?
Contact centers have been seeing unprecedented change for a few years now, from chatbots to new AI usesâbut 2020 accelerated the rate of change in contact centers tenfold, and organizations are still adjusting.
In this report, explore TalkDeskâs new survey resultsâcollected from contact center professionals across industry sectors and varying center sizesâon the biggest challenges operators faced in 2020, and what to expect in 2021.
Download the report here for safekeeping.
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