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When thousands of World Wide Technology employees went to work-from-home environments, IT practitioners like Jason Kayser focused on easing that transition from a network connectivity standpoint.
Kayser, senior manager of infrastructure engineering of the $13.4 billion, 7,000-employee technology and services provider, said the first big challenge was helping employees self-educate about their new work digs: how to best connect to their workplace applications, collaboration tools and systems.
“Trying to figure out the transition during COVID, that was really interesting to see,” Kayser said in an interview with Reworked. “What s the network responsibility for us as a company vs. what’s the user s responsibility? What’s that line of demarcation? Do people really want their company to get into what they are doing within their homes?” ....

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