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Edward Jones Ranks Highest in Investor Satisfaction, According to J.D. Power


 
The study measures overall investor satisfaction with 24 full-service investment firms based on seven factors including product offerings; problem resolution; convenience; digital experience; financial advisors; value; and trust.
 
According to a press release, The firm scored 770 in overall satisfaction, 38 points over the industry average. A deeper dive indicates that Edward Jones also scored highest in trust; convenience; and problem resolution
 
We are incredibly honored to be named by investors as delivering the highest level of satisfaction, especially during a year of challenge and volatility, said Edward Jones Managing Partner Penny Pennington. We are constantly looking for ways to improve our service experience and deepen relationships as we live our purpose - improving the lives of our clients and colleagues and, together, benefiting our communities and society. ....

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