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IDS Honored as Bronze Stevie Award Winner In 2021 American Business Awards


SALT LAKE CITY, Utah /Massachusetts Newswire – National News/ Mortgage document preparation vendor International Document Services, Inc. (IDS), announced today it was named the winner of a Bronze Stevie® Award in the Customer Service Department of the Year category in The 19th Annual American Business Awards®.
Customization and knowledgeable client service are two of the hallmarks of working with IDS. For the team members of the customer service department, embodying those commitments means going above and beyond to resolve client questions, issues and concerns as quickly as possible, even if it means stretching themselves outside the bounds of the typical customer service agent. ....

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International Document Services Honored as Bronze Stevie Award Winner In 2021 American Business Awards


(SALT LAKE CITY, Utah) NEWS: Mortgage document preparation vendor International Document Services, Inc. (IDS), announced today it was named the winner of a Bronze Stevie® Award in the Customer Service Department of the Year category in The 19th Annual American Business Awards®.
Customization and knowledgeable client service are two of the hallmarks of working with IDS. For the team members of the customer service department, embodying those commitments means going above and beyond to resolve client questions, issues and concerns as quickly as possible, even if it means stretching themselves outside the bounds of the typical customer service agent.
This dedication has directly contributed to IDS’ consistently high customer satisfaction rates. In 2020 IDS maintained a 99% satisfaction rate, which is much higher than Global Benchmark at 94% and Software Industry Benchmark at 96%. IDS had an average of 12.0 hours average first reply time, better than the industry averag ....

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International Document Services, Inc. (IDS) and eNotaryLog Partner to Support Remote Online Notarization


SALT LAKE CITY, Utah /Massachusetts Newswire – National News/ Mortgage document preparation vendor International Document Services, Inc. (IDS), announced today it has entered into an partnership agreement with eNotaryLog, a leading remote online notarization (RON) company. This partnership will support an integration between IDS’s eClose platform, Solitude Solution, and eNotaryLog’s RON platform.
Through this integration, any lender will be able to facilitate a complete digital closing through IDS’s Solitude Solution. Notaries and borrowers will meet remotely to complete the closing transaction by eSigning and eStamping closing documents, as permitted on a state-by-state basis.
“IDS is continually focused on expanding the digital mortgage capabilities offered to all parties within Solitude Solution,” said IDS Vice President and General Manager Mark Mackey. “This partnership with eNotaryLog is another step towards offering IDS clients a completely digital ex ....

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