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The Bank of Nova Scotia (BNS) Q2 2021 Earnings Call Transcript

BNS earnings call for the period ending March 31, 2021. ....

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Canada's Incumbent Banks Lose Ground in Customer Satisfaction

The Big 5 Canadian banks saw lower overall satisfaction as a group in J.D. Power s annual survey.
But this poses little risk to their market positions, given the strong satisfaction with their direct bank units and their hard-to-replace legacy offerings.
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Canada s Big 5 banks saw their customer satisfaction ratings
slip in J.D. Power s 2021 Canada Retail Banking Satisfaction Study, while a pair of their digital-only subsidiaries saw high performance.
Canada s incumbent banks lose ground in customer satisfaction.
Insider Intelligence
Overall banking satisfaction, which is measured on a 1,000-point scale, dropped from 790 last year to 787, with a six-point decline for big banks. However, two incumbent-owned digital banks had higher individual satis ....

Retail Banking Satisfaction Study , சில்லறை வங்கி திருப்தி படிப்பு ,