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Jin Jiang International Hotels launches international mobile app eturbonews.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from eturbonews.com Daily Mail and Mail on Sunday newspapers.
How do we deal with customers that cancelled reservations during the COVID-19 outbreak period? Firstly, the COVID-19 outbreak can be defined as a force majeure event under Chinese laws. In this context, whether a reservation can be cancelled free of penalty as provided in the reservation terms would be dependent on whether the customer had become unable to take the reserved room due to COVID-19. We have observed that major hotel chains have introduced widely applicable waivers for cancellation fees, and have offered more flexible rebooking policies. For example, Wyndham Hotels and Resorts announced that guests who have booked directly via ....
| Kempinski Hotels CEO Martin Smura has abruptly departed the luxury hospitality group, with Bernold Schroeder, Kempinski s COO for Europe, stepping in to replace Smura on an interim basis. Bernold Schroeder According to Kempinski, the company s supervisory board decided to part ways with Smura, who served as Kempinski s chief executive since July 2019. The company gave no further details on his departure. In a statement, Abdulla H. Saif, chairman of Kempinski s supervisory board, said the group is confident that, thanks to his in-depth asset management know-how, sense of urgency and his sensibility to quality and craftsmanship, Bernold Schroeder will successfully drive the company forward. ....