Jacada Partners With CallMiner to Coach Agents and Automate Tasks Using Agent Assist
The combined solution enables organizations to assist contact center agents in real time, reducing average handle time, error rates and onboarding time
ATLANTA, April 15, 2021 (GLOBE NEWSWIRE) Jacada, Inc., the leading provider of real-time agent assist solutions, has announced a new strategic technology partnership with CallMiner, the leading provider of speech and customer interaction analytics.
By leveraging CallMiner’s Eureka platform and Jacada’s Interact low code automation platform in harmony, organizations can rapidly build and launch real-time agent assist and other intelligent automation solutions.
Contact centers can use real-time agent assist to analyze voice interactions between customers and agents in real-time, automate repetitive tasks and guide agents at moments that matter the most during live customer interactions.
Jacada Partners With CallMiner to Coach Agents and Automate Tasks Using Agent Assist
The combined solution enables organizations to assist contact center agents in real time, reducing average handle time, error rates and onboarding time
ATLANTA, April 15, 2021 (GLOBE NEWSWIRE) Jacada, Inc., the leading provider of real-time agent assist (https://www.jacada.com/contact-center-automation/agent-assist/) solutions, has announced a new strategic technology partnership with CallMiner (https://www.callminer.com/), the leading provider of speech and customer interaction analytics.
By leveraging CallMiner s Eureka platform and Jacada s Interact low code automation platform in harmony, organizations can rapidly build and launch real-time agent assist and other intelligent automation solutions.
Bark River-Harris at Stephenson
STEPHENSON The Bark River-Harris boys’ basketball team earned a win in its opener against Stephenson Tuesday. The Broncos held off the Eagles 66-52.
“We had a nice win up there,” coach Marc Zawacki said. “We were able to get everyone in. I thought the kids played smart basketball. The kids played the way we wanted to.
“Trenton Wood-Keshick had a nice night. The guys did a good job finding him. The guys also did a good job finding Dylon (Lippens) in the post. Our starting five were pretty solid.
“Carter Zawacki had 10 rebounds. That’s always nice to get on the boards on both sides of the ball.
Beverly Pfeiffer
QUINNESEC Beverly Pfeiffer, 77 years of age, passed away on Wednesday, Dec. 17, 2020, surrounded by her husband of 57 years and family at her home in Quinnesec.
Bev was born Dec. 7, 1943, in Flint, Mich., to the late Martha and Earle Chiles Sr. She was the youngest of two children (one preceded her in death) and has two younger half-brothers. Bev spent her childhood between their Flint home and her grandmother’s farm in Engadine, which offered enjoyable hard work, slow pace, and wide-open spaces.
Bev married Francis (Butch) Pfeiffer in 1963 and together had four children. The family moved to the Loretto/Hamilton Lakes area in Michigan’s Upper Peninsula in 1972 where they remained through 1992 with the final move to Quinnesec, where she resided. Early on, Bev was an active member of St. Barbara Catholic Church in Vulcan, and then with American Martyrs Catholic Church in Kingsford, for the last 28 years.