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Mitsubishi Tries Harder in 2021 J.D. Power Study Mitsubishi Motors’ third-place ranking in the latest J.D. Power Customer Service Index (CSI) indicates the brand is trying harder to improve the experience for service done under warranty and or customer pay. Up one spot from 2020 among non-premium, mass-market nameplates, Mini ranked the highest with a score of 864, Buick ranked second at 859, followed by Mitsubishi at 857, GMC at 856, and Kia in fifth at 855. Vehicles one- to three-years-old that required service in 2020 were a part of this survey. Stay-at-home orders and working from home caused owners to drive fewer miles, thus extending the service interval. J.D. Power reported that service visits were only down six-percent from the previous year, and satisfaction rose by ten points to 847 on a 1,000-point scale.

Mitsubishi motorJd power customer service indexCustomer service indexமிட்‌ஸ்யூபீஶி மோட்டார்ஜ்ட் பவர் வாடிக்கையாளர் சேவை குறியீட்டுவாடிக்கையாளர் சேவை குறியீட்டு