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The rapporteur of the process, Minister Aroldo Cedraz, labelled the current situation as unacceptable . That is because the digital transformation of federal government is seen as crucial for Brazil as a whole, he said, and also to reduce bureaucracy in the relations between citizens and the state. The Court of Auditors concluded that progress is yet to be made by the laggards, where digital plans in several cases were recently agreed or are still being negotiated. Moreover, the report noted that there is still not enough information about the experience of users who have interacted with the digital services that are currently available. ....
The Brazilian government estimates that more than 60% of the country’s connected population – about 84 million people – is using digital citizen services. The latest numbers from the Digital Government Secretariat (DGS) at the Ministry of Economy are based on research from the National Internet Steering Committee, which estimates that currently 134 million Brazilians have access to the Internet.
DGS is the government department responsible for the improvement efforts around Brazil s digital citizen offerings. Alongside the figures on digital citizen services uptake released a government innovation event last month, the department also noted that currently more than 3,900 government services (63% of the overall services portfolio) are available online to Brazilians through a single login gateway. The latest figures around use of government offerings online are a far cry from the user base from two years ago, when less than 2 million Brazilians were using public services digitally. The goal of the National Digital Government Strategy is to fully digitize government services by 2022. ....