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Is Composable DXP Sales Jargon or Something More?

The term composable DXP is being used a lot lately, but what does it mean? Is it marketing jargon or something you should pay attention to? ....

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DX Summit 2021: Design — 8 Takeaways From This Year's Winter Session

CMSWire Editor-in-Chief Rich Hein giving his opening keynote remarks at the virtual DX Summit.
CMSWire kicked off the first of four virtual Digital Experience Summit conferences on Thursday, Feb. 25. The company, now in its seventh year of producing the conference (second virtually), is building its conference on four content themes: Design, Build, Orchestrate and Optimize.
The opener this week featured Design principles â listen, analyze and model 2021 CX. You can access all the presentations on-demand for free.
âWe made it. 2020 is finally behind us,â Rich Hein, editor-in-chief at CMSWire and Simpler Media Group, said in his opening DX Summit keynote. âThat said, it threw some difficult curveballs: changing customer behaviors, evolving workflows and more Zoom meetings than any of us ever wanted. It forced us all to reevaluate our CX and marketing strategies to ensure we re doing everything we can to build customer loyalty retention and growth in t ....

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CMSWire's Top 10 Digital Customer Experience Articles of 2020

CMSWire s Top 10 Digital Customer Experience Articles of 2020
PHOTO:
rasica
Customer experience professionals report digital customer experience as an extremely or very high organization priority: 79% of them, in fact, according to the CMSWire State of Digital Customer Experience Report for 2020. And their reading interests with us confirmed that, for sure: Connecting human experiences, digital experience platforms, content management systems and voice of the customer metrics were among the hot topics in 2020.
Without further ado, we present CMSWire s 10 most popular customer experience articles from 2020.
The Content Management System (CMS) is at a historic crossroads. Caught in a bind between innovation in developer experiences on one end and an explosion in digital channels and user expectations on the other, content teams are increasingly contending with a CMS market in which they lose out and fall behind no matter what direction they go. ....

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