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Kia dealers' hat-trick with Institute of Customer Service (ICS) accreditation


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Kia Motors UK retailers Ken Jervis, Gravells and Drayton Motors have scored a hat-trick of Institute of Customer Service (ICS) accreditation – each achieving a ‘ServiceMark with Distinction’.
The accolade is highest level of accreditation awarded by the ICS and is currently held by just 14 organisations in the UK.
Stoke-based Ken Jarvis, Gravells of Kidwelly and Drayton Motors Boston are the first car retailers to secure the accreditation following a qualification process which involved a series of surveys and interviews with staff and customers.
The ICS accreditations follow Kia earning the Feefo ‘Gold Trusted Service’ award for its dealer network in January. ....

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Remote onboarding becoming the norm for dealers during COVID-19


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Despite the COVID-19 pandemic, some dealerships are continuing to hire staff and, for safety reasons, many have been forced to move all or part of the process online.
That has been extended to onboarding new employees remotely, driven by the need for social distancing, home working and the rise of video conferencing.
While it’s not always feasible to do some aspects digitally, many dealers have already transferred their entire onboarding process to online.
Drayton Motors is a motor retailer which was ahead of the curve. It took the decision to digitalise its onboarding back in 2015. Initially, this involved simply getting employees to e-sign their employment contracts. ....

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2021 prospects debate at AM webinar this afternoon


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Dealers prospects for 2021, business opportunities and retailing in a post-Brexit, post-FCA changes market, are all topics for discussion with the AM Motor Retail Review webinar panellists this afternoon at 2pm.
AM readers can watch the 45-minute webinar free by registering here. Registration also allows you to watch on demand after this afternoon.
Chaired by AM editor Tim Rose, the January AM Motor Retail Review webinar panellists are:
Louise Wallis, head of business management at the National Franchised Dealers Association 
Adrian Dally, head of motor finance at the Finance & Leasing Association
Darren Ardron, managing director of AM100 group Perrys Motor Sales ....

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