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Department of Water Supply Reopens Offices for Walk-In Services


May 21, 2021 at 7:00 am
Effective June 1, 2021, the County of Hawaiʻi Department of Water Supply (DWS) will reopen its offices to walk-in services.
Customers and members of the public will be able to start new water service, obtain help with an existing water account, pay a water bill, or receive other in-person assistance. No appointments will be necessary. DWS’ offices are open to the public Monday through Friday, excluding holidays.  To help prevent the spread of COVID-19, safety protocols including mask wearing, social distancing and hand disinfection will be required when visiting the offices. Anyone feeling ill or under a quarantine/isolation order should stay home and reschedule their visit to DWS in the interest of public safety. ....

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Hawaiʻi County Water Board to Host Public Hearing to Discuss Potential New Rates


May 20, 2021 at 6:14 am
The County of Hawaiʻi Water Board will hold a public hearing on Tuesday, May 25, 2021, to consider adopting a new cost of Power Adjustment Clause, pursuant to Hawaiʻi Revised Statutes Chapter 54, Part 111, as amended.
The current power cost charge of $1. 71 per thousand gallons is under consideration for a possible increase to reflect increased power costs from all power sources. The proposed power cost charge will be at a rate of 1. 85. The approved rate will be effective the first day of the month after the establishment of the rate by the Water Board.
The hearing will be held via web conferencing and the public may view the meeting via live stream at https:// www.facebook.com/HawaiiDWS ....

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Department of Water Supply Extends Appointment Only In-Person Services Through May 2021


To help prevent the spread of COVID-19, the Department of Water Supply (DWS), County of Hawai‘i, will continue offering in-person services by appointment only through Friday, May 28, 2021.
Members of the public can schedule an appointment to start a new water service, obtain help with an existing water account, or receive other in-person assistance during this time.
In-person payment collections and unscheduled in-person services remain suspended through May 2021. To maintain safety, customers wanting to pay their water bill are asked to do so remotely using the no-fee payment options, while walk-in visitors lacking an appointment will be asked to schedule one for assistance. ....

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The Department of Water Supply Begins Fix-a-Leak Week


In an effort to help customers reduce water waste and save money The County of Hawaiʻi Department of Water Supply (DWS) is launching Fix-a-Leak Week, beginning March 15, 2021.
Fix-a-leak week tries to help customers reduce their water waste and save money by offering daily conservation tips on their website.  Daily tips will include how to look for household water leaks, easily repair a leaking toilet and the proper way to install a low-flow shower head.
The U.S. Environmental Protection Agency (EPA) has sponsored the annual Fix-a-Leak Week events since 2009 as a way of highlighting areas where water waste is commonplace inside many homes, outdoor areas and workplaces. ....

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