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If you are dealing with a new settlement case, go to Step 2.
If you are dealing with a returned form TC621, go to Step 6.
If the BF date for form TC621 has expired, go to Step 16.
If you have received a letter from the customer withdrawing from a settlement agreement, go to Step 16.
If the BF date for a form TC622 has expired, go to Step 17.
Step 2
Check the form WTC/AP or the Appeal letter and identify the reason why the customer is appealing
check if the decision they are appealing against is correct. To do this obtain all relevant evidence by checking some or all of the following ....

National Workflow , Credit Reference Agency , Data Guardian Or Security Team , Tribunal Service , Tax Credit Office , Data Guardian , Data Security Team , Management Application , Child Benefit On Line , Child Benefit , Information Act , Compliance Management Information System , Reference Agency , Front Line Manager , Taxes Management , Household Notes , Tax Credit , Household Note , Response Writer , தேசிய பணிப்பாய்வு , தகவல்கள் பாதுகாவலர் அல்லது பாதுகாப்பு அணி , தீர்ப்பாயம் சேவை , வரி கடன் அலுவலகம் , தகவல்கள் பாதுகாவலர் , தகவல்கள் பாதுகாப்பு அணி , மேலாண்மை விண்ணப்பம் ,