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If you are dealing with a new settlement case, go to Step 2. If you are dealing with a returned form TC621, go to Step 6. If the BF date for form TC621 has expired, go to Step 16. If you have received a letter from the customer withdrawing from a settlement agreement, go to Step 16. If the BF date for a form TC622 has expired, go to Step 17. Step 2 Check the form WTC/AP or the Appeal letter and identify the reason why the customer is appealing check if the decision they are appealing against is correct. To do this obtain all relevant evidence by checking some or all of the following

On receipt of the TC600 manually capture the claim. Follow step 1 of the guidance in TCM0062140 then return to this guidance Note: Where both customers have a NINO or NONO you need to select ‘Store’ when you access the ‘Summary Screen’. Note: Where one or both customers do not have a NINO or NONO you can select ‘Process’ as this will create a verification failure. set up a manual file and record on form TC648 check the claim to see if the customer is present and ordinarily resident in the UK. Follow the guidance in TCM0128120. If the customer is present and ordinarily resident in ...

How do would he know that, samuel jackson's movie, the cleaner was broadcast over air space. the controller's microphone stuck in the on position, and that didn't allow incoming radio calls from those planes. steve centanni live in washington with this. steve, what details do we have on this thing? >> reporter: it happened early sunday on a radar center outside of cleveland where controllers monitor aircraft flying at high altitudes. the troerl was watching that movie and accidentally left his mike open. planes who were trying to contact him for instructions on flight level, direction and spee...

That it will be catastrophic if we don't and yet, only 16% of you believe that we should actually go ahead and do that. let's tell you about another story that's happening. we've been telling you recently the last couple of weeks about air traffic controllers, unfortunately, falling asleep on the job when they're working that overnight shift. well, now, get this. one air traffic controller in cleveland has been suspended now because he apparently brought his dvd player to work. maybe that was a common practice, not sure and he was caught watching a movie on the job. now, he's not coming to wor...

Steve centanni is in washington with this story. steve, good morning to you. >> reporter: good morning. bill: what more do we have to go on with the latest incident? what happened? >> reporter: well, this was at a radar control center outside cleveland that is sometimes very busy. an air traffic controller there on early sunday morning was watching samuel l. jackson in the movie "cleaner" on his portable dvd player when he accidently left the mic open so planes trying to contact him for instructions on altitude, direction and speed were instead hearing "cleaner" on their radio frequency. here'...